Contact Us
Kia ora, fill out this form to get in touch.
The information provided here will only be used to respond accurately to your inquiry. For more details, refer to our PRIVACY POLICY.
Frequently Asked Questions FAQs
Where is PEREHANA based?
We’re a small home based business located in Gisborne, New Zealand. For more details refer to our About Us page.
What types of products do you sell?
You’ll find clothing, handmade accessories, contemporary kakahu, books, digital prints, journals, gift cards, and more in our store. Explore Perehana today!
Do you ship internationally?
At this time, we only ship internationally to Australia. For more details, please see our Shipping Policy.
What payment methods do we accept?
We accept Visa, Mastercard, American Express, PayPal, Google Pay and Afterpay. All payments are processed securely via Shopify.
When will my order arrive?
New Zealand orders arrive in 3-5 business days; international orders 7-10 business days. Enjoy free shipping on NZ orders over $99. Please check our Shipping Policy for full details.
Why is my order taking longer to send?
Some payment methods like PayPal, Google Pay, and Afterpay can take a bit longer to clear. Your order will be shipped once payment has cleared, this just keeps things safe and secure for everyone.
If there’s ever a delay, we’ll let you know! and you can check the status of your order anytime by contacting us at perehanadesigns@gmail.com
What if my order is faulty or incorrect?
Please email us at perehanadesigns@gmail.com within 14 days of purchase with your order number and a photo of the issue.
Can I return an item if I change my mind?
Sorry, we do not accept returns for change of mind. Returns are only accepted for faulty, incorrect, or damaged items.
How do I download my digital print?
You’ll receive an email with a one time download link. Click it on the device where you want to save the file. Unzip the file to access your digital prints. For full step by step instructions see our How To Guide.
How we use Cookies?
We use cookies to enhance your browsing experience, remember preferences, and analyse site traffic. You can manage or disable cookies in your browser settings. For full details see our What Are Cookies? page.
